The website claims a dispatch timeline of 7-10 days, yet my orders have been stuck for nearly 2 months. The customer support via messaging is unhelpful, providing only generic responses. The automated replies keep insisting that the order will be shipped within the next 7-10 days but fail to offer any additional information. When I requested to talk to a real representative, it instructed me to wait, but no one ever appeared. I eventually tried to cancel the order, but it was deemed impossible as the order was suddenly marked as processed and the item was under verification for authenticity. It feels like they focus more on marketing than actual service. The business practices are quite questionable, leading to a very disappointing customer experience.
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