Extremely disappointing experience.
I ordered a Seiko watch on 24th January 2026 with a promised delivery date of 14th February 2026. The product was intended as a gift for a special occasion. However, it was never delivered on time.
After multiple follow-ups, I was informed that it would be dispatched on 22nd February, but that commitment was also not honored. Since then, I have only received vague responses such as “within this week” or “highlighted with the team,” without any confirmed dispatch date or tracking details.
To make matters worse, the purchase was made on EMI through Snapmint, and despite non-delivery of the product, I kept receiving EMI reminders and warnings about possible CIBIL score impact. Being asked to pay EMIs for an undelivered product is completely unacceptable.
Due to continuous delays, lack of accountability, and poor communication, I had to request cancellation and refund.
Very unprofessional handling of orders. I would strongly advise others to think twice before ordering, especially on EMI.
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