I ordered paint in October for a time-sensitive gift, but due to shipping issues, it was delayed. I canceled my order for a refund, which they acknowledged, but the refund never came. After following up three times, I had to initiate a chargeback through my bank. Today, I saw that, against my wishes and their acknowledgment, my order shipped. I no longer need it, and I’ve repeatedly stated I want my money back. Every time, I received responses saying, "I will personally take care of this issue," but nothing has happened. Now, I will be out the money and left with paints I cannot use. Only order here if you don't need your items urgently and if you are sure you won’t require customer support or a refund.
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