I recently had the pleasure of sailing with Cunard and wanted to share some constructive feedback based on my experience. Overall, the voyage was very enjoyable, and service in many areas was excellent.
The shore Excursions are a little over priced, but it's useful to arrange these in advance and you get a full refund if they are cancelled due to late arrival or missed port. The food, drink and entertainment were excellent, and room service was incredible with cabin cleaned to highest standard twice a day, thank you Silverio. Below are suggestions I sent to Cunard so they can improve on service. Not sure if a Jewellery store and Art gallery are required. The convenience store mentioned is only one set of shelves in the book shop with the very basic of essentials this could be extended.
The following suggestions are intended to further enhance the guest experience.
Pre-Cruise Communication & Planning
It would be very helpful to provide clearer information prior to embarkation. In particular, guidance on dress codes for gala evenings 2–4 weeks in advance would allow guests to prepare appropriately. A simple one-page summary for each cabin category outlining inclusions (such as dining options, drinks, and accessible areas) would also be valuable. Additionally, clearer and more prominent communication regarding shore excursion changes would help avoid confusion. Providing estimated durations for mobile signal outages and making key announcements (such as the captain’s midday message) available in text format on the TV would improve accessibility.
Embarkation Experience
At Southampton, the addition of a lounge area or coffee facilities for waiting passengers—especially during delays—would greatly improve comfort for foot passengers.
Shore Excursions & Disembarkation
Introducing staggered disembarkation times or separate queues for independent travellers and those on organised excursions could help reduce congestion and improve overall flow.
Cabin Experience & Personalisation
Offering guests the ability to select minibar preferences in advance (alcoholic and/or soft drinks) would enhance the onboard experience and reduce unnecessary waste.
Pricing Transparency
Providing flexibility in how the automatic service charge is applied—such as allowing guests to select a percentage or total amount for the duration of the voyage—would be appreciated.
Dining Experience
In the Britannia restaurant, tables for two are positioned very close together, which can affect comfort and privacy. In the Lido restaurant, encouraging table sharing during busy periods and politely asking guests not to occupy tables after finishing meals could improve availability. Minor food enhancements, such as serving toast or additional rolls with pâté and slightly increasing breakfast portion sizes, would also be welcome.
Seating Comfort
Some seating in the Lido and Chart Room is too low and makes dining uncomfortable, particularly for taller guests. Reviewing chair height and ergonomics would improve usability.
Service Consistency
While service was excellent in most areas, the Chart Room in the afternoon appeared understaffed, resulting in slower service compared to other venues.
Connectivity & Communication
Better communication regarding mobile signal availability and outages would help guests plan accordingly and may also encourage uptake of onboard WiFi services.
Thank you for taking the time to consider this feedback. I hope these suggestions are helpful and contribute to maintaining Cunard’s high standards while enhancing the overall guest experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.
