I ordered “Slow Sodium” tablets (sodium chloride) from Cured Pharmacy after searching for slow sodium on their site. The product photo clearly showed the well-known Slow Sodium packaging, which I’m very familiar with. However, what arrived was sodium bicarbonate – a completely different substance and NOT what was advertised. On rechecking, the title on the listing in fact says Sodium Bicarbonate whilst the photo is of slow sodium (sodium chloride) it is fundamentally wrong and could have caused serious medical issues if I hadn't spotted this and started giving this incorrect medication to my daughter I ordered the product for my daughter, who needs slow-release sodium chloride. She absolutely does not need sodium bicarbonate, which is an antacid. If I had given her the recommended dose thinking it was the correct product, it could have been dangerous.I immediately emailed Cured Pharmacy to alert them to the mistake and to ask them to correct both my order and their misleading listing. I sent two follow-up emails, but they have not responded at all. Even more worrying, the listing still hasn’t been corrected and continues to display the wrong product photo. No phone number provided to contact them. This is: • Misadvertising of a medical product • Failure to provide any customer support • A potentially dangerous error, especially for customers who rely on accurate medical product descriptions, with high medical risks if taken by mistake! I’m very disappointed and want others to be aware of this issue before using this company.
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