I accidentally ordered the SPF instead of the moisturizer, I reached out to customer service to see if there was anything that could be done (I was thinking me return the SPF and get the moisturizer instead), But instead, they just said that they would ship out my moisturizer for me, free of charge! Then I got the package, and it was the wrong moisturizer. I contacted them again to let them know that it wasn't the correct moisturizer that I usually get, and AGAIN, They shipped out the correct one, AGAIN, FREE of charge!! Now THAT'S great customer service!! The only thing I DON'T like about Curology customer service is that they only have chat or text available, no PHONE NUMBER. I find that extremely annoying with EVERY business that goes this route, I just don't get it, BUT, I will say I find the text option a million times better than the chat option. The chat option sucks because you have to sit there on the page waiting for them to respond, you can't go into another app while you're waiting or do anything other than stare at your phone because if you do, you're going to miss it when they respond. At least with text, you get a notification sound when they respond. Easy peasy. Still though, I think most people/customers PREFER a customer service phone line. And one WITHOUT all the AI / automated bs hoops you need to jump though to get a REAL LIVE HUMAN BEING on the phone.
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Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles.
No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Your first bottle is free (just cover shipping).
Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer.
All Curology products are made in the USA, vegan, and leaping bunny certified.
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