Can't speak to their products as I never got as far as even trying them. I decided to try them as I needed a 5% spironolactone cream for my hormone related comedone issues on my forehead after starting HRT, and didnt want to do oral version.
So I started with their $5.45 trial offer just to find out the "custom" blends aren't really custom. My assigned provider offered me the cream, but only with clindamycin and azelic acid in it. Told her as my case is mild and doesn't include deep pimples or infection only excess sebum causing more white and blackheads, I would prefer the cream without the antibiotic. Also stated I already use an azelic acid so it was not necessary either.
I was then told that the blend was my only option. So we decided I would need to get it elsewhere and cancelled my trial and subscription. All of this was done within 30 minutes.
I then was told I needed to email their CS at Hello@curology. com to get a refund for my trial box, which I did, as asked; including all the requested info (name, address, phone number, and email connected to account.
Ive now recieved 3 emails back stating that email is not connected to an account (really odd since I had already received 8 confirmation and message a emails from Curology about the order there) and asking for the exact same info again.
Feel like I dodged a bullet here. Any company that refuses to refund a trial offer (literally $5.45) and instead makes it a whole unnecessary time consuming process ESPECIALLY when they couldn't even supply the cream I need is a huge red flag to me.
Good luck if you actually try them out. Glad I used PayPal so I can dispute the charge if it comes down to that.
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Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles.
No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Your first bottle is free (just cover shipping).
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