I brought the led hair growth hat for my partner who is going through a medical situation and this was intended to give her more confidence.
It arrived and was ok, you have to use for a while I understand for it to work. After a few days the batteries run out, and it never charged again.
We logged a call with support, at first they were great - arranged a return and I said I would send when we returned from a trip away.
By the time we had returned the return had been cancelled, a new support experience then started. First I had to do a series of tests - not so bad. Did the tests sent the feedback, packed it up. Had to chase a few days later to be told I now have to a video of the tests to get another return number, which I again did and sent. Chased a number of times, eventually got a return. We opted for a bigger size to see if it was more comfortable. The replacement came just as we were moving house, that meant it only got unpacked a couple of weeks later. Of course, it’s too big! Now, we are no longer to exchange it again, so I’m stuck with £700 worth of plastic that only makes my partner upset every time we see it.
I get I added to the delays, but at this price, you’d expect better customer service. There was a 100 day trial when I brought it, any mention of that is simply ignored.
I’m sorry if your in a situation where these tools might help you, but maybe consider not buying from current body as if it goes wrong they are only there to avoid and delay.
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