I have ordered my face LED mask on Friday with delivery date following Monday. Ever since then I am having a real nightmare.
The order has been placed, money paid £399, significant amount of my savings as I saved up for this product after long research. However my excitement is now gone.
My order has been dispatched on Monday went from Manchester to Leicester, since then it's (allegedly) in FedEx centre. I only live 20 miles away and the order is not scheduled for dispatch at all. I tried to contact FedEx - not successfull. I contacted Current body several times, I only managed to get through robot customer service which did not help me and later on I received email to say we contacted currier and will let you know when your delivery will take place.
I requested refund, as clearly my parcel is either lost or not arriving anytime soon and I have invested a lot of money. However Current Body is rejecting any refund for the goods that was not delivered, not planned to be delivered as I still do not have ETA and the lack of customer service is shocking for such expensive goods.
I will now have to go through my bank to dispute the payment.
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