Years ago, Curry's had a good after-sales service. If you needed to take an appliance back with a fault, they would have a look at it in the store, and five times out of ten, they would fix it. But things are much different now, as they no longer bench test anything. I took my digital DVD/HDD recorder back because the remote control needed reprogramming. I was told it would need to be sent back to Panasonic, and it would only be a few days. After a week, I tried to phone them, but you get passed from one AI to another AI. But I eventually got to talk to a Curry's operative in Africa, who said I will get them to send you an update on the repair within 24 hours. Now, another four days have passed, and no update as yet. So I rang up again and got someone else in Africa who told me I would have to go to the White City Curry's and ask them. They did phone the repair centre and enquire for me, and yes, he said it was fixed, but it might be another week to get it back to the shop. What a performance for a simple fault.
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