Review Time
I bought a fridge freezer in July 2025, and it broke down by December 2025. A contractor sent by the company determined that the compressor was faulty and not worth repairing. I received a notice stating it was written off, so I selected a new model for an additional £170. It was delivered on January 15, 2026, but I noticed it was leaning backward slightly. When I reached out to the company again, they promised to send engineers on Sunday the 17th to fix it. I was awakened early by a call from someone who sounded more tired than I was, stating they would arrive at 7:00 am. I had to rush to get ready and let my dog out. They arrived right on time, but I had to roll back the carpet and move furniture for them. The first engineer seemed like he had just woken up and wanted to discuss my military collection instead of addressing the fridge issue. I guided him to the kitchen, where the second engineer arrived with muddy shoes. After some confusion, they concluded the fridge couldn't be adjusted. Their lack of experience was frustrating. At 80 years old, I've lost all patience with the company. They have your money and leave you feeling trapped. AVOID AND BE HAPPY.
I purchased a fridge freezer in July 2025, but by December 2025 it broke down. A contractor sent by the company determined the compressor was faulty and not worth repairing. I received a notice stating it was written off, leading me to select a new model for an extra £170. Delivery occurred on January 15, 2026, but I noticed it was leaning back slightly. When I contacted the company again, they promised to send engineers on Sunday the 17th to fix it. Early that morning, I received a call from someone who sounded more exhausted than I was, stating they would arrive at 7:00 am. I had to rush to prepare and let my dog out. They arrived on time, but I had to roll back the carpet and move furniture for them. The first engineer seemed like he had just woken up and wanted to discuss my military collection instead of addressing the fridge issue. I guided him to the kitchen, where the second engineer arrived with muddy shoes. After some confusion, they concluded the fridge couldn't be adjusted. Their lack of experience was frustrating. At 80 years old, I've lost all patience with the company. They have your money and leave you feeling trapped. AVOID AND BE HAPPY.
I checked a TV on Wednesday priced at £599, but when I returned on Friday to purchase it, the price had jumped to £699. When I inquired about the increase, the staff member was rude and dismissive, providing no proper explanation. A £100 rise in just one day, combined with such poor customer service, is unacceptable. I will not shop with the company again.
I am very disappointed with the service regarding my washing machine insurance. The company has sent engineers three times, yet the problem remains unsolved. Each visit has provided a different explanation, leaving me confused and lacking confidence in the process. The inconsistency and lack of a clear resolution have made this experience frustrating and time-consuming. I expected a smooth and professional solution but faced delays and mixed messages instead. I hope for immediate action and a more customer-focused approach moving forward.
Fantastic service from a staff member at the local store when we wanted to try the new glasses for my wife. Although the display was set up, we were too early for the representatives, but the staff member kindly allowed us to try the glasses. They were perfect for my wife's needs. We ended up purchasing a pair online since they were out of stock in the store. This experience restored my faith in the company's staff.
I ordered a click and collect item online, with a promise it would be ready in two days. After five days with no updates, I called to check on my order, only to find out it had been canceled the day after I placed it due to unavailability. While I understand this can happen, I was never notified. Shocking service; I would advise avoiding this company.
The company had no intention of honoring the price match promise. The excuse given by a second assistant, after the first agreed to match it, was that they reserve the right not to. I was just trying to save £50 with overnight delivery. It feels like a scam.
It has now been 10 days since the company sent me the wrong item, and they have yet to collect it or send the correct one. They claim they need the incorrect item back before issuing a refund, but they seem indifferent to this issue. I've called multiple times, and each time I'm told it will take two days for a pickup, yet nothing has happened. Customer service has been appalling, lacking empathy and accountability. I would advise steering clear.
On July 13, I bought a laptop at the local branch, with specific requirements for basic tasks like Word and Excel, including Windows Movie Maker. Now that I'm trying to update family videos and photos, I realize the laptop doesn't have Windows Movie Maker as assured by the sales assistant. While I understand it's been a couple of months since the purchase, the laptop isn't suitable for my needs. I hope we can come to an agreement to resolve this matter.
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