If you are considering buying an appliance from Currys, please read this before you spend your money. I am now almost three weeks into owning a brand new £600 Hisense washing machine from Currys, and I have still not completed a single successful wash since the day it was delivered. Despite being fully within my rights under the Consumer Rights Act 2015 to reject a faulty product, Currys continues to refuse a refund or collection and keeps sending me back and forth.What HappenedAn engineer visited my property but stayed less than 30 minutes. He refused to run a full wash cycle, refused to test the WiFi issue, and dismissed the detergent problem by claiming it was “too concentrated”. Even when we diluted it exactly as instructed, the machine still did not take detergent, and he still refused to test it properly.We were previously told the machine should not leak. The engineer later claimed it “is supposed to hold water”, without carrying out a proper inspection or test.Twice, Hisense agents disconnected the call immediately once we informed them the call was being recorded, after waiting nearly an hour each time.Currys insists that I must deal with the manufacturer, yet nowhere during the purchase process or in the confirmation emails is this stated. Under UK law, the retailer is responsible. The contract of sale is with Currys, not the manufacturer.Three Weeks With No Working MachineNo exchange offered.No refund offered.No proper test carried out.No successful wash completed.A young child in the home and still no working machine.This entire process now feels like a deliberate attempt to run down the 30-day short-term rejection window so that Currys can avoid taking responsibility.The Legal PositionUnder the Consumer Rights Act 2015, if a product is faulty within 30 days, the customer has the right to reject it and receive a full refund. A repair is optional, not mandatory. The retailer (Currys) is legally responsible for resolving the issue. They are refusing to honour this.Who I Am Now Escalating This ToBecause Currys has refused to take responsibility, I will now be escalating this to their executive team, the appropriate manufacturer contacts, Citizens Advice (who refer cases to Trading Standards), BBC consumer programmes, and independent consumer escalation services.If necessary, I will also pursue further action through Trading Standards and Section 75 protection (if applicable), and I will continue sharing this experience on consumer platforms so others are aware.ConclusionA brand new appliance should not require weeks of arguing, dropped calls, incomplete inspections and legal escalation before completing even one wash. This experience has shown delays, avoidance of responsibility, redirection to the manufacturer, and a complete disregard for consumer rights. If you value your time, money and peace of mind, avoid buying appliances from Currys.Currys: this machine has never worked. Please collect it and issue the refund required by law.If currys has wronged you, let’s come together and hold them accountable.
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