Review Time
Jamie at Currys in Tunbridge Wells was so helpful when we went to buy a new television. He had a great knowledge of all the products that we asked about. The service he provided exceeded our expectations.
Bought a smart Tv from currys cambridge uk...on 27th November 2025 .opened it to use on christmas day .6 weeks later it srizedup and would not turn on or do anything. Took it back to cambridge store and wad told because it had developed a fault after 30 days...all they could offer me was a repair to see if they could fix it. I wad not happy with this...as is it my only tv and depend on my tv for my only entertainment and socialising. Now I am without a tv.... i cannot afford to buy another one....and im a DISABLED OAP LIVING IN SUPPORTED LIVING ACCOMMODATION. WHEN I TOOK THE TV BACK APPROX FEW WEEKS AGO ONE OF STAFF CAME WITH ME....THIS WAS ALL EXPLAINED TO CURRYS...AND THE DISTRESS BEING WITHOUT MY TV IN MY ROOM WOULD CAUSE ME....AS I HAVE LEARNED AT MY AGE HOW TO CHAT ONLINE .AND TO MAKE IT WORSE I CANNOT READ OR WRITE EITHER....CURRYS MANAGER I FELT WAS MOST RUDE.MY CARER IS WRITING THIS GOR ME. AND THE STAFF SHOWED CURRYS CAM RIDGE HER ID BADGE FROM THE HOME I LIVE IN...BUT THEY DID NOT CARE AND I WAS CRYING IN THE STORE...THE MANAGER KEPT LEAVING US AND WE HAD TO WAIT OVER 90 MINUTES TO GET THE MANAGER TO COME BA K TO HELP US . WHEN I BOUGHT THE TV WE WERE TOLD I GET 12 MONTHS WARRENTLY...AND SAYS THIS ON MY RECEIPT. I FELT ME AND MY CARER WERE TRESTED LIKE DIRT IN THE CURRYS STORE CAM RIDGE BUT THE CUDTIMET SERVICE MANAGER..WHO REFUSED TO EXCHANGE THE TV FOR A NEW ONE OR REFUND US. THIS IS NOT FAIR...IM NOW WITHOUT A TV...AND THEY SAID IT WILL BE A COUPLE WEEKS FOR REPAIR..THATS IF THEY CAN REPAIR THE TV....I AM CRYING ALOT AS THE SMART TV HAS OPENED UP A NEW WORLD FOR ME....I PRESS A BUTTON AND I CAN WATCH THE WILDLIFE WHICH I REALLY LOVE.THIS IS ÐISGUSTING TREATMENT OF A SEVERELY DISABLED OAP...AND NOT RIGHT...I FEEL SICK TO THINK THAT NEARLY £200.00 POUNDS I HAVE SPENT ON THIS JVC SMART TV....TO ONLY FIND OUT IT HAS A 30 DAY WARRANTY...IT HAS TAKEN ME OVER 4 YEARS TO SAVE THE MONEY TO BUY THIS TV...AND NOW I HAVE NOTHING..NO REFUND NO TV...AND WHILE WE WERE IN CURRYS CUSTOMER SERVICES LOTS OF PEOPLE CAME IN WITH FAULTU SMALL ELECTRICAL ITEMS..AND WERE TOLD THE SAME...PEOPLE WERE COMING IN WITH VERY EXPENSIVE ITEMS AND EXPENSIVE LOOKING DYSON TYPE FANS THAT HAD STOPPED WORKING....THEY LEFT THE STORE WITH VERY SAD FACES HOLDING THEIR FAULTY PURCHASES. WE WOULD LIKE TO KNOW HOW CURRYS IS GETTING AWAY WITH SELLING FAULTY GOODS....AS WE WITNESSED MANY PEOPLE COMING IN EITH SMART TV THST DID NOT TURN ON...MOST OF WHICH HAD ONLY THE TVS FOR A COUPLE WEEKS . WHAT AN EARTH IS GOUNG ON WITH CURRYS IN CAMBRIDGE. THEY REALLY DID NOT CARE IN CURRYS THE DISTRESS THEY ARE CAUSING ME...AND ALL THEIR CUSTOMERS...
After ordering a computer 5 feb receiving wrong computer sent it back which they received 12 feb numerous emails sent, Chats and phonecalls currys still cant tell me whats happening. Received an email 6th march they say need my phone number to check whats happening as well as address email name etc which Ive given them on numerous occassions. Ive now requested a refund. Its been over a month. I await a reply soon! I will receive a phone call shortly? A day aweek?
I wanted a tablet that would allow me to play games on. The assistant was brilliant, he explained all my options and then helped me to decide which one I wanted (I am an older person and have a tendency to shake in my hands/arms) and taking this into account I was happy with my choice. The overall price was good as was the insurance that we put on the tablet.
Terrible experience with their customer service and delivery partner DPD. No answers as to why their delivery partner skipped us twice despite promise of next day delivery and simply fobbed a £10 voucher my way unprompted which can only be taken as a "go away" token. Shocking customer service during these issues as well.
Remember: it is not the customers job to try and sort out issues with delivery partners. It is between the company who sold the goods and the delivery company.
I Ordered a hoover for next day delivery the item was delivered to wrong address. Contacted customer service absolutely terrible service no help whatsoever. I've had to do a claim back with PayPal who was brilliant. Do not use this delivery service.
A sales assistant by the name of Jake gave outstanding customer service. Jake went above and beyond from start to finish, he wasn't at all pushy or just wanting a sale and took the time to give me answers about the products and their availability. I came to purchase a new shark hoover, Jake asked why in particular that make. I explained i was having problems with the one I already had and I needed a replacement. Jake looked up the purchase and found it was within my 5 year guarantee, he advised me to return this to the store. I was given a credit note to the value I'd originally paid to put towards a new hoover. Had Jake not been as helpful it would have cost me so much more. Well done and thanks Jake, I feel you should be recognized for your professional approach and customer service.
Aftersales service atrocious.. take your money for products and dont want to know when they break within 5 months of purchase just refer you to the manufacturer who are equally as useless. Asked to make a complaint and went round in circles and cut me off. Obstructive, unhelpful and downright rude steer clear
So have not heard from curry’s at all brought product on the 5th of Feb and now a month later still waiting to hear from them! Where’s the customer service? Had two automated messages from a curry saying they will be in contact but come on a month later and hearing nothing? Customer service is Lacking. Really hoped they would come good oh well looks like I’ll be taking my custom else where from know ones! Shame on you curry’s
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