I ordered a Hotpoint HDG6GDCX 60 cm gas cooker, stainless steel, with lid on 4 November 2025. Currys confirmed it would be dispatched within 21 days, and a delivery date of 27 November was given.As of 25 November, I was told delivery would be 12 December, more than two weeks late. This cooker is essential for daily use, and with Christmas approaching, the delay is a critical household issue.I have escalated to the Currys Executive Team and included the CEO office for oversight. I expect Currys to either deliver the original cooker by 28 November, or provide an equivalent or superior 60 cm gas cooker in silver/stainless steel, with a lid and equal or better specification and cost, immediately available, so the primary user can decide.This is a serious failure to honour contractual delivery commitments and affects our ability to perform essential household functions.
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