I spent in the store £1800. I bought a TV that we are satisfied with, we also bought a washing machine at the price of £470. They turned up to deliver them, not an issue, I paid £150 for them to install the washing machine, they put it on for a 10 minute drain and spin, no issues, I put a wash load on, all was fine, the second wash load it came up with an error code, I rang the customer services, they told me they would send an engineer out - which they did - took a whole week though, thanks for the charges from using an exterior one Currys. they came in looked at it and said ‘yeah that’s broke’ then sent us into store. We arrived at store and they said ‘we can’t do anything I don’t know why you’re here you have to ring candy’(the washing machine make), so I rang and they told me they can come out but if it human error we will get a £120 charge. Later that day we pulled the washing machine out and saw the drainage pipe is twisted. I untwisted the pipe but it had gone weak where it was twisted. I rang and told customer services what had happened and they sent out another engineer, they said they couldn’t do anything, that the pipe is part of the washing machine that they can’t replace. I’d told them how awful every single person had been and how frustrated I was that curry’s is a massive company and now they have the money of a young girl they don’t give a damn about what happens afterwards. They then said I will get a new washing machine, courtesy of curry’s and I was happy with that outcome, yet it is 3 weeks later and I haven’t heard a thing, every week I have to pull the washing machine out to untwist the pipe and i am petrified it it going to burst a hole in it. Absolutely poor customer care, this pipe won’t last another month because curry’s inability to install them even after taking £150 of my money for a maximum of 10 minutes that the so called engineers were here. Never will I ever come to curry’s again.
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