So disappointed in Currys on line service. Ordered a dishwasher for an old couple in their 90s, both quite immobile and frail, to replace their existing machine. Paid nearly £100 for delivery, installation and removal of old appliance. Installers only partially installed machine as cable needed to pass though back of cupboard which they said they couldn't do. They emptied out cupboards onto floor and then left this before leaving. When machine was installed fully by someone else, it had a drain hose leak. Trying to get this sorted on line was impossible. Web chat wasn't working and referred to phone number. This took 40 minutes to get through, then told me I needed another number. Another 30 minutes waiting then told I needed an 'uplift number' from manufacturers. Called manufacturers who said they only passed this directly to Currys and couldn't help. I already supplied Currys with FD, EnR, ZnR numbers, order number, addresses, phone numbers etc It appeared they were trying to put obstacles in the way of progress. Anyway, after 3 hours of going around in circles and waiting on phone, gave up. Will either get Bosch to call or purchase new hose myself (machine has still not been used!). I will never, ever use Currys online service again, I'm afraid. People need to know how difficult it is when things go wrong....
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