The sales staff in store were very good but there was a problem with installation.The delivery man said he couldn’t get the washing machine plug through the existing hole in the cabinet so I would get a refund for the installation fee I paid. He left the machine connected with my extension socket and left leaving the cable laying over the work surface next to the sink. As he left he said I wouldn’t get a refund as he had connected the water pipe, though he hadn’t connected the power cable properly. After they left my neighbour helped me connect it properly. The cable did go through the cabinet once the water pipe was disconnected and the pipe was then re fitted. The shop staff were very good where I bought the machine but the installation was not done properly.I have tried to contact Curry’s but didn’t find the chat bot any use at all. I suggest:Installation staff need more training and contacting customer service should be made much easier.
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