I have used Curry’s quite a bit over the years, experiencing positive outcomes in general.I was shopping for a PS5, and spotted that the console I wanted was a fair price , and that once purchased it would be delivered by DPD the following day.I duly paid, and was emailed my one hour delivery time slot.It is possible to track your drivers location once out for delivery, which I did, but when the information stated my delivery was 15 minutes away the message changed to ‘sorry our driver missed you’ along with what was a photo of the attempted delivery. The image was entirely black.I attempted an online chat with a Curry’s customer service representative, with an approximate 8 minute wait time to connect, with a message stating a response was pending.45 minutes later, and no response so I gave up.It seems that organisations set up systems for customer support these days specifically to make it impossible to speak to a representative, Curry’s and DPD both being guilty of this.The package was delivered the following day, and DPD are apparently investigating what went wrong.It’s Curry’s choice to use DPD, so I think they need to take responsibility too.I am not tech savvy, so on the day my console was due to arrive, I’d dragged my son away from his wife and 11 month old baby to set PS5 up correctly, so his day was wasted as well as mine.Do Curry’s care?I like the PS5 I now have, and will be buying more items to use in conjunction with, but doubt I’ll be purchasing from Curry’s after this experience.
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