Absolutely disgraceful service. I purchased 1 "STATESMAN - EH160WH 60 cm Electric Solid Plate Hob - White" on the 8th of Nov. Order number CUR2568874418. This is because the one we have doesnt work anymore. I was told it would be delivered on the 11th of Nov. However today is the 26th of Nov and I still have not received the item. I have rang Currys at least 15 times chasing an update and each time I am told something different such as - Your item has been dispatched and should be with you soon- Your item is directly coming from the manufacturer and was advised to wait a few days (1 week later it still never arrived) - We have raised a Lost in transit for you. Ref is 06941819. Wait a few days and the responsible team will ring you (1 week later still no call from Currys) - I raised a complaint (06941048) and was told someone will contact me. (1 week later still no call from Currys) I asked for a refund (so I can buy another item and get on with my life) and was told because the item has been dispatched refund cannot be granted and I need to wait until the item is delivered & then return it to get my money back. Frustrating thing is this item is still not deliveredMy and my family have not cokked anything at home since the 8th Nov. We had hoped that the item will be delivered on the 11th and had an electrician lined up to install it for us. Can someone look into this as a matter of emergency and get back to me ASAP. FYI if no contact is made before Fri 29/11. I shall refer this case to Consumer Dispute Resolution Limited to see if I can get anywhere with this
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