currys.co.uk

4.3
4.3 Based on 1.2K reviews

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Keith Pye
Very poor delivery and no way to contact Curry's

I normally like Curry's but this time they used DPD for delivery and that company lived up to its fast diminishing reputation. DPD 'missed me' (what does that mean?) for the first delivery slot (in spite of being home with drive gates open), then there was an 'unforseen situation' (again, what?) which made the re-arranged delivery impossible. On the third attempt they gave a 1400-1500 time slot. No delivery but the package miraculously appeared in our parcel box at around 1830. To be honest I can cope with courier company excuses but what I find inexcusable is the impossibility of talking to a human being about the issue. DPD have a Macchiavelian AI system that, after eight or ten stupid responses, defaults to the original useless reply. Curry's is equally evil as a system - there's no chance of speaking to anyone unless you lie and say you want to buy something. The package eventually arrived 50 hours late but the delivery and customer care system is hopeless and I shall never use Curry's again.

1
Date of experience: Nov 25, 2025

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