Ordered £300 item and dpd lost/misdelivered was a birthday present which I need for this weekend. Was told would have to wait up to 14 days for either a replacement or a refund. I’m £300 down and no item. The customer shouldn’t have to suffer because of couriers loosing parcels. I should be sent out a replacement or refunded so I can purchase another one as curry’s will claim on dpd’s insurance anyway. Just awful customer service! Order number CUR2569737811
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