I purchased a tablet in April, but by July, the charging port had burned out. The company accepted the repair under warranty, indicating a product defect. However, by October, the same issue occurred again. During the repair intake, they noted it as an intermittent fault or installation error, yet claimed there was physical damage without providing any documentation or explanation. The identical electrical issue reappeared in less than six months. Additionally, the company suggested that my power adapter, which I bought with the tablet, might have caused the damage. Upon inspection, I found that the adapter was also burned, which was not mentioned when I picked up the repaired tablet. Despite multiple requests for a detailed repair assessment and two formal complaints, I received no response. I may have to consider legal action next.
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