I purchased a fridge on November 12th with a scheduled delivery for November 18th. When the delivery team arrived, they claimed it was too large to fit through the front door and suggested I pay to have the doors removed. They rescheduled the delivery for November 22nd and took the fridge back. After several calls to arrange payment for the door removal, I was informed I couldn't do it over the phone, so I had to go to a nearby store. After paying, I was told the delivery date was now pushed to November 25th. On the 24th, I received a courtesy call confirming delivery for the next day. However, on November 25th, I got another call stating it couldn't be delivered, but they could do it on the 29th. Frustrated, I attempted to cancel but was unable to. Eventually, I spoke to someone who managed to set up a delivery for the 27th. While the fridge finally arrived, I was upset to see that the delivery team was able to get it through the door without removing the doors at all. I ended up taking 2.5 days off work and incurring extra costs for a delivery that could have happened on the original date. I received a refund for the delivery but am still waiting for the £25 I paid for the door removal.
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