I ordered a fridge freezer online and paid £40 for delivery, which included reversing the doors during installation. When the delivery team arrived, they refused to handle the doors and said that 'an expert' would come instead. Three days later, the so-called 'expert' showed up and was completely unqualified. He didn't know how to remove the doors and didn't even check the instructions. He left, claiming it couldn't be done, despite the website stating the doors are reversible. The company refunded the £40 without my consent. When I contacted customer service to arrange for someone to complete the task, they declined because I had been refunded. The representative was very rude, stating, 'it is not our problem.' I also tried reaching out through social media but received no response. Overall, a terrible experience for a high price.
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