I had to wait almost 20 minutes to be attended to. There was no one available at the collection or repair counters, only a single person at the payment counter handling other matters, while several staff members were just standing around looking for sales opportunities. This is far from what I consider good customer service. I was only the sixth person in line. Eventually, two more staff members began assisting customers, and I was eventually seen. Additionally, for the item I needed to exchange, I received only a paper receipt instead of the email receipt I requested, leading to a rather disappointing experience. When I got home with the exchanged item, it appeared to have been opened and resealed, which worries me since it was a toothbrush. I will have to seriously reconsider using the service again.
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