We bought a TV in-store, paid in full, and were assured it would be ready for pickup within 7 days. After hearing nothing, I called the central number, only to be told there was no stock and I needed to contact the branch directly. They couldn’t transfer my call or provide a number since they don't have phones at the branch. So, I drove 30 minutes to the store, only to find out there was still no stock, no delivery date, and I could choose to spend an additional £200 on a different TV! I was told to just "wait and see" for availability. This service is appalling; they sold me a TV they didn’t have and had no clue when it would arrive. It feels greedy, unprofessional, and dishonest.
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