I bought a charging device for my bedside to charge both my phone and watch and chose click and collect. The delivery took much longer than expected, and the in-store pickup was unsatisfactory due to unhelpful staff. A week later, the charger indicated it was charging, but the next morning it was under 50% charged. When I returned it to the store, they refused to process a refund or return, claiming it was charging. After explaining, they directed me to handle it online. I called the helpline and waited over 20 minutes, only to find the operator hard to understand due to it being an international call center. The return was scheduled, but I still have to wait for the device to reach the warehouse and then another 3 to 5 days for the refund. Thankfully, it wasn't an expensive purchase. I will definitely reconsider my future purchases from the company, as it doesn't match the advertised experience.
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