Extremely disappointing experience with a lost tablet. I ordered two tablets from the company, but only one was delivered; the other has been marked as lost by their delivery partner. Although I paid in full, during a chat with a representative, I was informed that the case had been 'escalated' and that I would need to wait 7–14 working days for a resolution. As this is a Christmas gift, that timeline may extend right up to (or beyond) the holiday. I expressed that this was unacceptable and requested alternatives, such as sending a replacement tablet immediately via expedited delivery or allowing me to pick one up from a nearby store. I received the same generic response that 'this is the standard process' and that even a manager would not provide different information. The item was lost by the company’s chosen courier, not due to any error on my part, yet I am left to bear all the risk and inconvenience. The entire experience feels inflexible, unempathetic, and far from focused on customer satisfaction. I am currently waiting, out of pocket, hoping the company acts swiftly – ideally by providing a replacement in time for Christmas along with some form of goodwill gesture for the trouble.
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