I have never encountered customer service this shockingly poor. I placed an order with the company on 1st December 2025 for £699, but they sent me the incorrect item. When I reached out to the support team, I was informed that I could exchange it — instead, they refunded me without my permission onto a gift card. The service at the Reading location is the worst. Now, the correct item is listed at £999, which means I am expected to pay an additional £300 due to their error. The live chat was even more frustrating. I provided all my information — name, address, phone number — multiple times, yet the representative kept requesting the same details over and over, disregarding my explanation about having anxiety. This led to significant mental stress and made the entire ordeal unbearable. The customer support offered is unhelpful, unprofessional, and shows no regard for customers’ rights or mental well-being. I would not recommend this service to anyone — the stress, wasted time, and lost money have been truly unbelievable. Avoid it at all costs.
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