I was planning to purchase a TV from a retailer. Since it's a significant investment, I needed to research the best option for me. The retailer offered a 5-year warranty for £150, which included repairs or a replacement if necessary, making it quite appealing. The warranty price then dropped to £120, and the TV price also decreased. However, when I was ready to place my order, the website no longer provided a home delivery option; I had to collect it in-store instead. I called to confirm if it was a system error, as I expected delivery for such a large item. They informed me that the TV was out of stock in the warehouse and only available in stores, meaning the delivery team couldn’t assist. Since I don’t drive, I explained that transporting such a large box on public transport was not feasible for me. The customer service team stated there was nothing they could do. Frustrated, I decided not to buy from the retailer. I then visited the manufacturer's website, where I discovered they offered a 5-year warranty for free during promotions, and the TV price matched the retailer's so-called discount. I ended up saving £120, and the TV was delivered by the manufacturer the very next day. This retailer should improve their delivery options; they're losing customers because of it.
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