I purchased a gaming controller as a Christmas gift for one of the kids. Unfortunately, the package arrived damaged. The security seal appeared to have been tampered with, and there was fluff inside the box. It took over an hour on the online chat to arrange a return, and I was disconnected twice for no apparent reason, forcing me to repeat my situation multiple times. I was informed that the controller would be picked up around 1 or 2 PM, but the representative wouldn't clarify if it was a time slot or an all-day window, merely stating that I should wait for an email within 24 hours. At 11:59 PM, I received an email indicating that a pickup was scheduled for the next day with an all-day window. There was no prior discussion about whether anyone would be home, considering potential appointments or obligations. I received just over 9 hours' notice for an 8-hour window (9 AM to 5 PM), and no one will be available until after 11:30 AM. I'm appalled at the condition it arrived in; I didn't even open the box to inspect the controller as I didn't want to take the risk. The advisor was aware it would be an all-day window, and receiving an email at that hour is completely unacceptable. Plus, let's not forget the usual 5-7 days for a refund. I used to think highly of this company, but after this experience, I'm hesitant to make future purchases.
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