I've stayed away from this company for years, and now I remember why. I ordered two watches from them, but two hours later, I decided to cancel the order. Three hours after that, I received a message stating they couldn't cancel it and that I should expect a notification from their courier. The email didn't explain how I could obtain a refund. I reached out to inquire about returning the items, but they haven't replied. Here’s a snippet of their email: Cancellation Request #107696514 'Hi, Thank you for your cancellation request. We’re sorry you weren’t satisfied with your order this time. Your item is currently being processed for delivery, and we cannot cancel it immediately. You will receive a text about the delivery; please contact us if you need to make alternative arrangements. For more assistance, please visit our Contact Us page, Kind regards,
The company' I anticipate that returning my order will be a complicated and lengthy process. Compared to how straightforward it is to cancel an order or return an item on other platforms, this company really needs to improve or they may face serious issues. I’ve always felt they make anything beyond taking your money unnecessarily difficult. How are they still in business?
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