I visited the store with a gift card received from a home insurance claim for a device. The first salesperson who approached me was friendly and did their best to assist, but struggled with English, which was unfortunate as they genuinely wanted to help. The second salesperson spoke good English when not distracted by their phone. I clearly explained my needs, including the specific device and accessories I was looking for, along with the gift card. However, he attempted to sell me a bulky gaming laptop that did not fit my requirements. Perhaps there was an incentive involved that caused him to ignore my needs. When we finally discussed the device I wanted, he tried to sell me insurance, despite knowing I already had comprehensive home insurance. The insurance offered was not relevant to my situation. Overall, the customer experience needs improvement, and staff training might be necessary. My main concern is when staff members check their phones mid-conversation with a customer; this reflects poorly on management and suggests a lack of oversight on the shop floor.
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