The laptop itself is fantastic, and the purchasing process on the website was smooth. However, the delivery service was very poor. The driver did not knock on the door or ring the video doorbell, and I only realized the package had arrived by checking the delivery app. The video footage shows the driver placing the laptop on the front step (which has no porch!), stepping back, and taking a photo of it. This was a costly item and should not have been left in plain sight of the street. It's unacceptable that no effort was made to ring the doorbell, especially since the delivery service has been informed that we are elderly and require extra time to answer the door.
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