I placed an order for collection at my local store. When I arrived, the young lady took my name and then disappeared without returning. After waiting for ten minutes, a very helpful man stepped in to clarify that there was some confusion regarding my name and ensured my item was brought forward. Later, when I returned the item, he kindly explained how to turn it on. While most staff were engaged and helpful during my visits, I would have appreciated it if the initial assistant had communicated the issue instead of just leaving me waiting.
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