I ordered a gaming laptop for my son's birthday in September, and the company assured me it would arrive a week early. Sadly, the laptop was lost by the courier, and I never received it. When I reached out to customer service, the representative misled me, claiming the laptop wasn't lost and that it was being shipped directly from the manufacturer, promising it would arrive on time. However, the day before the birthday, with no delivery, I had no option but to buy a more expensive laptop in-store, as there was only one available. I filed a claim to report the lost item and requested a refund. I was told someone would contact me within 1-2 business days, but I never heard back. Over a month passed without a refund, and I ended up incurring interest charges on my credit card balance. Due to their failure to comply with the Consumer Rights Act regarding refunds, I initiated a chargeback through my credit card provider. The company is now disputing this chargeback, despite their inability to resolve the issue or provide a refund. I will NEVER shop here again. I've had positive experiences in the past, but they clearly can't be trusted when problems arise. I strongly advise anyone considering a purchase to use a credit card, as you'll have better chances of getting a refund through a chargeback if they fail to fulfill your order. I do not recommend this company.
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