We placed an order for a new tumble dryer on 11 December with an expected delivery on the 12th. After waiting for about an hour past the scheduled delivery time, we saw that the tracker updated to a new delivery date of the 18th. There was no notification via text, call, or email regarding this change. I attempted to reach customer service but was on hold for 45 minutes, only for the call to disconnect before I could speak to anyone. With a scheduled c-section for our twins on 17 December, my father took a day off on the 18th to receive the dryer. Unfortunately, we were not given a specific delivery time for that day, yet he waited all day, and the dryer never arrived. Checking the tracker after the 18th revealed that the order was marked as cancelled, again without any notification. To this day, we have received no explanation, no refund, and have wasted too much time trying to figure out what went wrong instead of preparing for our new arrivals.
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