I am very dissatisfied with my experience at the store. I bought an item specifically because it clearly stated it would be delivered to the location on 22nd December after 5 p.m. There was no email or notification about any delay or change to this delivery date. When I arrived at the location on the 22nd, I was informed that the item was not there. There was no update whatsoever—the tracking information doesn’t even indicate that the item was dispatched. After a long and frustrating wait on the phone, I was finally told that delivery could take three to four working days, which completely contradicts what was stated at the time of purchase. This was not presented as an estimated delivery date online. It clearly stated 22nd December after 5 p.m., with no mention of possible delays. In my view, this is misleading advertising, especially during the holiday season. The advertised delivery date leads customers to believe items will arrive before Christmas, when that is clearly not the case. I also requested to cancel the order once I learned of the delay and was told it was too late to cancel, despite the item not being delivered, not dispatched, and with no clear tracking updates. Had I known the item would not arrive on the 22nd, I would have purchased it elsewhere. This experience has been a total letdown, and I feel misled as a customer. - EDITED TO ADD- The response from the store seems to be just for show; they haven't attempted to reply to my messages and appear only interested in demonstrating to future customers that they are trying to address issues. Very disappointing.
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