Unacceptable service and poor handling by a problematic company. Upon arriving at their location, I experienced dreadful service and clear disregard from staff who were supposed to assist, as indicated by their uniforms. When I sought help from one staff member, he provided some assistance and informed me that other branches had the products in stock but I would need to place an order online for collection or delivery at my convenience. I proceeded to place an order, believing the item was available and I could pick it up in time for Christmas. However, when I called this morning, I was told they could not confirm when it would arrive and that canceling the order was not an option. This means they will hold my money until the 27th, and I will have to wait for the item to arrive at the store before requesting a refund. My last experience with this company was in 2018, and I have no intention of returning after this level of service and lack of empathy. Thank you for ruining my Christmas.
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