To summarize the situation, following my previous message from December 22, 2025, our son's only Christmas gift, his new smartphone, was stolen by a delivery driver affiliated with the service. We are now ensuring that law enforcement thoroughly investigates this matter, as the individual has reportedly admitted to the theft. We intend to pursue this through the courts to seek appropriate consequences for this theft. The response from the company has been frustratingly inadequate, as we have only received automated acknowledgments and no real human contact. They further insulted us by offering a minimal voucher as compensation for an incident that has deprived our son of his Christmas present. As of now, he remains unaware of this unfortunate event, and we had hoped the company would take significant steps to address this distressing situation. The lack of effective customer support has been incredibly disappointing, considering the phone was stolen on November 27, 2025, and we still have not received a resolution. We are now preparing to seek legal action against both the company and the delivery service for substantial compensation, as this incident has severely impacted our family’s Christmas. My partner has been deeply affected, experiencing stress and health issues due to this ordeal. Thank you for ruining our son's holiday this year, especially after his hard work and achievements in school and sports.
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