Finding an assistant for help is quite a challenge. When I went upstairs to the area where my purchased item was, I noticed a staff member in uniform holding a baby while chatting with others. An elderly lady was seated nearby, yet neither approached me to offer assistance. Eventually, the elderly lady directed someone else to help me. This isn't the first instance of poor service in this department. If staff are uninterested in assisting customers, should they remain in their roles? This perspective comes from someone who works in customer service.
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