I ordered a TV online, but it arrived with a faulty screen—these situations can happen. The real issue is getting this resolved; it shouldn't be this complicated. Moving forward, I prefer to shop with family-run businesses where customers are prioritized. I called the support team again on 1/1/26 and was told they would send an email to arrange for the TV to be picked up, but I still haven't received anything. Previously, on 24/12/25, I was assured that everything was sorted out and a collection would be arranged, yet I'm still stuck without a resolution as of 2/1/26.
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