I purchased a gaming console from the company, but I'm facing a significant issue as it won't turn on at all—no lights, nothing. I contacted the company within the first 30 days of my purchase and was informed that a courier would collect it on December 24, but no one arrived. After reaching out again, they rescheduled for January 2, yet again, no collection occurred. It's been 10 days of trying to return this item, and I'm losing hope. One of their representatives mentioned that I need to keep rescheduling and that it's the courier's responsibility, but as the seller, it's the company's duty to resolve this and ensure the item is collected.
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