I ordered a gaming controller on 05/01/2026 at 19:14 using the next day delivery option. The website confirmed next day delivery at checkout for my area and indicated the item was in stock, also promoting free next day delivery. The problem isn’t just a delay; it’s about the commitment made. If next day delivery is advertised, confirmed at checkout, and accepted as part of the order, it should be honored. If not, it shouldn’t be presented as an option. I could have picked up the item from a local store the same day, but opted for delivery based on the provided information. When I reached out to customer support for a delivery timeframe, I was informed there was no estimated time and no tracking updates available. If next day delivery relies on conditions not disclosed at checkout, those limitations should be communicated before payment is processed. Currently, the service does not align with what’s advertised, leading to frustration and confusion.
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