I am extremely disappointed with the service I received. My brand-new freezer arrived damaged, and their approach to “making it right” was a mere 10% discount—as if I had purchased a damaged unit. I requested a replacement, which is the least one would expect, but since I bought it in-store, they insisted I return it myself—a 45-minute drive each way—at my own expense.
The company refused to offer anything beyond that small discount, declined to arrange a replacement or pickup, and essentially shifted the responsibility for their error onto me. There was no accountability or customer care, just unnecessary hurdles for the customer to overcome.
This situation is unacceptable and very disappointing. I will no longer engage with this company and will advise my friends, family, and colleagues to avoid them. If this is how they handle customer issues, they don't deserve anyone's business.
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