I spent nearly three months from October to December 2025 trying to resolve a refund issue for a faulty appliance, which I believe should have been handled much more quickly. I communicated with at least eight different support staff through email and phone, all claiming they could fix the problem, but none were successful. Finally, someone named Rich managed to help me. Had I spoken to him first, I could have avoided the extensive time and personal distress I endured to find a resolution. Thank you, Rich, for your assistance.
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