I spent over £2000 on a PC with a specified delivery date and time, yet the delivery was not handled by the company itself; they left it to a third-party service. On the scheduled delivery day, I tracked the package, and the driver never approached my property, marking it as an attempted delivery failure. When I contacted the support team, I was advised to wait for the rest of the day to see if it would arrive, but it did not. I was informed over the phone that I would receive compensation for the inconvenience and stress caused, especially since I had to take a day off work to be present for the delivery. After a few days, I received a mere £3 refund, which felt like an insult. Upon calling again, I was told that was all they could offer. I lost a day's wages due to their failure to deliver on the promised date. Additionally, the customer service representatives were quite rude, acting as if the delivery issues were not their concern.
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