On Sunday evening, our TV made a loud bang and emitted a burning smell, rendering it unusable. We went online to select a new TV that was available for next-day collection. We expected to receive an email confirming that it was ready for pickup when the store opened, but that email never arrived. When I called customer service at noon to inquire about the situation, they simply told me to wait for the email. At 2 PM, I decided to visit the store to find out what was going on. The manager was fantastic in addressing the issue, but it turned out that my order had been canceled just as I arrived, as the store couldn't fulfill it on time. The manager informed me that my order was never on their collection list. After 25 minutes in the store, I had to make the purchase again and now I'm waiting to see if my refund comes through. I did manage to buy the item directly from the store, so while I give full credit to the manager for resolving the issue, the online customer service experience was very disappointing.
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