If I could rate lower than one star, I would. On December 30, 2025, I ordered two phones online from a retailer due to their competitive pricing, expecting delivery to the local branch on January 2. The phones were not delivered, and there was no communication from the company. After a while, I waited, considering it was the holiday season, but days passed without any updates. I had paid in full, and the lack of communication was infuriating. I had to chase the issue myself through web chat, which felt like a waste of time. All I received were vague updates about the phones being on the way. More days went by with no information, and attempts to reach out were met with automated responses that led nowhere. Eventually, I managed to speak to a helpful representative who informed me that the phones had been lost in transit and would be resent. Two days later, my husband went to the branch to collect the replacement order, only to be met by an indifferent employee who wrongly accused us of already picking up one phone. After standing firm, they eventually located the reorder but then claimed they couldn't provide both phones because of their mistake. The rude manager added to our frustration by dismissively stating we'd have to contact head office. We received no apologies from either of them. This experience has left us determined never to purchase from this retailer again, and we will advise family and friends to avoid them as well. In my retail experience, I would never treat customers with such disdain. Although we eventually got the phones, they were handed to my husband without any care. In a competitive market, this company needs to seriously reevaluate its practices and staff training. I wish I had chosen a different retailer known for better customer service.
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