I encountered significant problems with the service after handing over my device in November. To summarize, my item was missing for a while; while I understand that such issues can occur, the lack of communication was very stressful and upsetting. I spent a lot of time trying to reach out for updates. I was without my device far longer than necessary. Finally, on December 31st, a representative reached out to apologize, and we had a lengthy conversation where I expressed my main concerns. He assured me that an apology would be provided in writing along with a monetary gesture as compensation, which I mentioned would help resolve my issue. However, as of January 14th, no one has contacted me to collect my bank details for this gesture. Once again, I've found myself having to chase them. It feels like a hollow promise rather than a genuine resolution. I'm extremely disappointed with the service; while they may repair items, the process is incredibly stressful, and communication is lacking. They were even informed of my anxiety issues! This service has truly let down a loyal customer.
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